It is important to us all at Norwich Puppet Theatre that your experience is enjoyable.

Here is some general information about the venue and our events, but if you have any questions or comments do not hesitate to contact us on 01603 629921 or email [email protected]

Please bear in mind that some of our facilities may be effected by current COVID guidelines.

Facilities

Toilets

In addition to our male and female toilets, we have two accessible/gender neutral toilets, one off the main foyer and one next to the Octagon Studio.

Baby Changing

There is a baby changing table and nappy disposal point in the accessible toilet near the Octagon Studio.

Food and Drink

We have a small shop at the Theatre where customers can purchase hot and cold drinks, sweets, snacks and ice cream. During evening events this also functions as a bar.

Shopping

There is a gift shop at the Theatre, selling finger and glove puppets, shadow puppetry kits and more.

Cloakroom

Please be aware that the cloakroom is currently closed as part of our COVID guidelines.

Accessibility

Take a look around our theatre with our virtual tour. A great way to get familiar with the space before an in-person visit. You can make the image full screen by clicking on the square in the corner of the image. Navigate around the space by clicking and dragging or using the arrows.

Please be aware that since the tour was made, there have been some changes to how the foyer bar area looks.

Visual Stories

If you or one of your group is new to Norwich Puppet Theatre, our Visual Story can help familiarise visitors with the venue before you arrive. It shows what to expect upon arrival, where things are and what they look like. Please be aware that since this Visual Story was made, there have been some changes to how the foyer bar area looks. We hope to update the pack soon.

If a Visual Story is available for a specific performance, it will appear on the event page.

Wheelchair Access

The venue has level access throughout and we can accommodate wheelchairs in both the Main Theatre and Octagon Studio.

Please note that we are a converted Medieval Church so there is some unevenness in the floor surfaces and one doorway is too narrow to accommodate a wheelchair, but alternative routes are available.

Please book by phone for the front row accessible seating.

Hearing Loop

The Main Theatre has a hearing induction loop installed.

Signed/ Captioned Performances

If a performance has live BSL translation, captions or integrated sign-language, this information will be included in the show description.

Audio Description/ Touch Tours

If a performance has integrated or additional audio description, or if touch tours are available before a show, this will be included in the show information.

Relaxed Events

Open to everyone, ‘relaxed’ events provide an accessible, supportive and relaxed environment, especially suited to those with Autism, sensory and communication disorders, a range of learning disabilities, and anyone else who might benefit from a more relaxed environment.

We can also arrange a familiarisation visit to the Theatre prior to the event and have Visual Stories available (link above). If you have any questions about our relaxed events, or would like to book, please call, or email the Theatre.

Performances

During relaxed performances the lights in the auditorium will remain on and there will be no sudden light changes or loud sound effects. Audience members will be free to make noise and to move around. We will have a space outside the auditorium with water and things to play with for anyone who needs it.

Workshops

Relaxed workshops have a smaller group size than our standard family workshops and there will be a simpler make (although this can always be adapted for, say, siblings to make something more complex if they would like to). These workshops are for families to come and be creative together, with openness and flexibility around your needs. Noise and disruption is expected and accepted! Let us know if you are bringing mobility buggies or whether there is anything else you think we should be aware of prior to the event. We will also have a ‘break-out’ space available outside the workshop space.

Carers Policy

Performances

We can provide one free ticket for a carer with the purchase of any adult ticket. These are only for use by people who, without their carer, would be unable to attend the performance.

Workshops

We strongly recommend that children who need additional support attend one of our family workshop sessions, rather than our child-only sessions. An adult and child ticket must be purchased to qualify for a free carer’s ticket. Carers may only attend child-only sessions at the workshop leader’s discretion.

Tickets for carers can only be booked by phone.