It is important to us all at Norwich Puppet Theatre that your experience is enjoyable and accessible.

Here is some general information about the venue and our events, but if you have any questions or comments do not hesitate to contact us on 01603 629921 or email [email protected]



In addition to our male and female toilets, we have two accessible/gender neutral toilets, one off the main foyer and one next to the Octagon Studio.

Baby Changing

There is a baby changing table and nappy disposal point in the accessible toilet near the Octagon Studio.

Food and Drink

We have a small shop at the Theatre where customers can purchase hot and cold drinks, sweets, snacks, and ice cream. During evening events and hires this functions as a bar.


There is a gift shop at the Theatre, selling finger and glove puppets, shadow puppetry kits, and more.


Please be aware that the cloakroom is currently closed as part of our COVID guidelines.


Take a look around our theatre with our virtual tour. A great way to get familiar with the space before an in-person visit.

You can make the image full screen by clicking on the square in the corner of the image. Navigate around the space by clicking and dragging or using the arrows.

Please be aware that since the tour was made, there have been some slight changes to how the foyer bar area looks.

Wheelchair Access

The venue has level access throughout and we can accommodate wheelchairs in both the Main Theatre and Octagon Studio.

Please note that we are a converted Medieval Church so there is some unevenness in the floor surfaces. One doorway is too narrow to accommodate a wheelchair, but alternative routes are available.

Please book by phone for the front row accessible seating.

Visual Stories

Our Visual Story can help familiarise visitors with the venue before you arrive. It shows what to expect upon arrival, where things are, and what they look like.

Please be aware that since this Visual Story was made, there have been some changes to how the foyer bar area looks. We hope to update the pack soon.

If a Visual Story is available for a specific performance, it will appear on the event page.

Audio Description/ Touch Tours

If a performance has integrated or additional audio description, or if touch tours are available before a show, this will be included in the show information.

Hearing Loop

The Main Theatre has a hearing induction loop installed.

Signed/ Captioned Performances

If a performance has live BSL translation, captions or integrated sign-language, this information will be included in the show description.

Relaxed Events

Open to everyone, ‘relaxed’ events provide an accessible, supportive, and relaxed environment. Especially suited to those with Autism, sensory and communication disorders, and anyone else who might benefit from a more relaxed environment.

We can also arrange a familiarisation visit to the Theatre prior to the event and have Visual Stories available (link above). If you have any questions about our relaxed events or would like to book, please call or email the Theatre.


During relaxed performances the lights in the auditorium will remain on and there will be no sudden light changes or loud sound effects. Audience members will be free to make noise and to move around. We will have a space outside the auditorium with things to play with for anyone who needs it.


Relaxed workshops have a smaller group size than our standard family workshops. We also provide a simpler make (although this can always be adapted accompanying persons to make something more complex if they would like to). These workshops are for families to come and be creative together, with openness and flexibility around your needs. Noise and disruption is expected and accepted! Let us know if you are bringing mobility buggies or whether there is anything else you think we should be aware of prior to the event. We will also have a ‘break-out’ space available outside the workshop space.

Carers Policy


We can provide one free ticket for a carer with the purchase of any adult ticket. These are only for use by people who, without their carer, would be unable to attend the performance. We also offer a carer discount if there is only one adult attending. For our standard shows, carer tickets are £6.50.


We strongly recommend that children who need additional support attend one of our family workshop sessions, rather than our child-only sessions. We can provide one free ticket for a carer with the purchase of any adult ticket. Carers may only attend child-only sessions at the workshop leader’s discretion.

Currently our carer tickets can only be booked by phoning the box office on 01603 629921.

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