We will try as much as possible to maintain the magical atmosphere which our audiences are used to at the Theatre.

The Theatre’s capacity has been reduced. Participant numbers have also been reduced for workshops, and we will be reformulating our workshops so that there are fewer touch-points for participants.

We will also be doing additional cleaning throughout the Theatre between performances/events. We are also keeping our plastic screens in place at our box office and shop for now.

To help our staff and other audience members, we ask that you familiarise yourself with the below precautionary procedures before you arrive at the Theatre.

If you or anyone in your household develops Coronavirus symptoms, have been asked to self-isolate, or have recently been contacted by Test and Trace, you must not attend the Theatre. Please email us at [email protected] if you have booked an event, but are unable to attend for these reasons.

Mask

Our staff and volunteers will continue to wear face coverings. Visitors are encouraged to do whatever they feel most comfortable with, however please bear in mind that you will be in an enclosed space with a large group of people. 

Audience members will be issued with e-tickets. These will need to be shown upon arrival at the theatre, either printed or on a mobile device.

The cafe bar will be operating as normal and drinks and light snacks will be available. Please be considerate of others whilst queuing.

The shop will remain open to purchase gifts, including finger and glove puppets. We ask that customers sanitise their hands before handling the puppets.

You will notice signage indicating a one way system, hand sanitising stations and social distancing guidance.

Our cloakroom will remain closed, but visitors are welcome to take their belongings into the performance/event space.

We will use the telephone number on your customer account for Test and Trace. Please ensure these details are up to date, they will be processed in line with our privacy policy.

We will be encouraging visitors to pay by card or contactless payments as much as possible. Our card machines accept contactless card payments up to a value of £45.

If you have any questions, please email us at [email protected] or phone our Box Office on 01603 629921, Mon-Fri 9.30am – 5pm. Please be aware that we currently have reduced office staff, so if we don’t pick up the phone, just leave a message and we’ll call you back.