To help keep our staff and other audience members safe, we ask that you familiarise yourself with the below COVID guidelines before attending an event at the Theatre.

We will try as much as possible to maintain the magical atmosphere which our audiences are used to.

There will be additional cleaning throughout the Theatre between performances/events. We are also keeping our plastic screens in place at our box office and shop for now.


If you have recently come into contact with someone with COVID we are recommending visitors take a lateral flow test before attending the Theatre. If you test positive or develop COVID symptoms, you must not attend the Theatre. Please email us at [email protected] or phone 01603 629921 if you have booked an event, but are unable to attend for these reasons.



It is no longer compulsory for visitors to wear face coverings in the Theatre, however we still recommend adults (unless exempt) wear them in the building. Please bear in mind that the auditorium is an enclosed space. Our staff and volunteers will continue to wear masks.


Audience members will be issued with e-tickets. These will need to be shown upon arrival at the theatre, either printed or on a mobile device.

Food and Drink

The cafe bar will be operating as normal and drinks and light snacks will be available. Please be considerate of others whilst queuing.


The shop will remain open to purchase gifts, including finger and glove puppets. We ask that customers sanitise their hands before handling the puppets.

Contact Details

Whilst Test and Trace is no longer in place, if any audience members contact us after an event to let us know that they have since tested positive for covid, we will do our best to contact the other visitors to that event as a courtesy. We will use the telephone number or email address on your booking to do this, so please ensure these details are correct. All details will be processed in line with our privacy policy.

Card Payments

We will be encouraging visitors to pay by card or contactless payments as much as possible.

If you have any questions, please email us at [email protected] or phone our Box Office on 01603 629921, Mon-Fri 9.30am – 5pm. Please be aware that we currently have reduced office staff, so if we don’t pick up the phone, just leave a message and we’ll call you back.